Peace + Riot, ‘we’, ‘us’ and ‘our’ are references to Play Plus Time Limited t/a Peace + Riot, who is the data controller in respect of this website and the processing described in this notice. Our ICO registration number is ZA635063. We have appointed a data protection officer whose contact details are provided at the end of this notice.
IMPORTANT: if asked to do so, we will share certain guest and visitor information with NHS Test and Trace or NHS Scotland Test and Protect during the Covid-19 pandemic - more details about this are provided below.
We will process your personal data whenever:
1. You use our website
2. We need to verify your age
3. We need to verify of record information about your identity
4. You book a table or event
5. You make a payment, request a refund or redeem a voucher
6. You use our WIFI service
7. You subscribe to newsletters or direct marketing
8. We carry our profiling
9. You use a gift card
10. You submit queries, compliments or complaints
11. We record promotional videos or interviews or take photos
12. We record CCTV images or emergency phone calls
13. We record phone calls to our Head Office
14. When an accident occurs
15. We impose a ban on visiting the venue
16. We ask for other people’s personal data
More information about each of these scenarios follows next.
1. When you use our websites
We use information about our website visitors and their visits to learn more about what our customers like and dislike and to target our direct marketing and advertising. See the profiling section of this notice.
2. When we need to verify your age
We are required by law to ensure we do not sell alcohol to anyone under the age of 18 so we carry out age checks whenever they are necessary. We log some age verification checks anonymously so that we can check and prove that they are being carried out in accordance with the licensing rules which apply to the venue you are visiting.
The Challenge 21 and Challenge 25 schemes seek to discourage underage drinking by encouraging hospitality businesses to ask anyone lucky enough to look like they are under 21 (or 25) for proof of their age before they are served. If you’re one of the lucky ones, please don’t be offended if we ask you for proof of your age. A photo-card driving license, passport or military ID are valid proof of age for both schemes: if you don’t have these documents, please check the relevant Challenge scheme website to see what else we can accept.
3. When we need to verify or record information about your identity
The UK government has asked pubs, hotels and restaurants to register information about their visitors during the Covid-19 pandemic. Therefore, the identity information you provide when making a booking or registering your visit, together with the date, time and name of the venue you are visiting, will be recorded for this purpose.
If NHS Test and Trace request information from us about our visitors, we will share the information they require, to help them to identify people who are at risk of infection. Personal information collected via our SMS-based guest visit registration scheme will not be used for any other purpose or shared with any other organisation.
Occasionally, a licensing authority may require the licensed premises in their area to verify or record information about their visitors, in particular information about their identity. If we are required to carry out such activities during your visit, further information will be provided at the venue.
4. When you book a table or event
We will use the information you provide to make and confirm your booking. If you book online, we will record your IP address so we can check if the booking is likely to be genuine.
If you’re making a booking on behalf of a work colleague, we will ask for information about your organisation and the guest, so that we can invoice and bill the correct party.
If you tell us about dietary preferences, allergies, food intolerances or special access needs, we will use this information to help us look after you during your visit.
If you provide us with information about birthdays, anniversaries or other celebrations that you want to commemorate during your visit, we will use this information to help make your celebration as special as possible. If you give us permission to do so, we will use this information to send you a reminder to book again when your next birthday or anniversary is almost due.
5. When you make a payment, request a refund or redeem a voucher
We will use the information you provide to process your payment or refund. We do not keep records of payment card details.
6. When you use our Wi-Fi service
We will use the information you provide to register you for and connect you to the service. When you first register, and each time that you connect to the service, we obtain additional information from your device and from the equipment used to provide the Wi-Fi service. This information describes where, when and how you registered or connected. We use this information to provide and maintain your connection to the service.
Please take these steps to prevent information sharing when you are not actively using the service:
• Don't select the ‘connect automatically’ option if you want to avoid connecting and sharing information automatically whenever you are in range of our or another Sky partner's Wi-Fi service
• If you chose to automatically connect to the service but have since changed your mind, either delete then recreate the Wi-Fi connection, or turn off Wi-Fi on your device whilst you are not using it
• Check you have not saved your Greene King Wi-Fi connection settings before you let anyone else use your device
7. When you subscribe to newsletters or direct marketing
If you permit us to do so, we will use the information you provide to select and send you messages containing special offers, discounts, promotions or any other type of information you have requested.
Every marketing message we send includes an unsubscribe link or similar opt-out mechanism.
8. When we carry out profiling
We use customer profiles to keep track of our customer interactions and learn more about their likes and dislikes. This helps us target our advertising and marketing and improve our products, brands and services.
The personal data we use in our profiles includes:
• Demographic information, such as your age, gender, address and postcode
• Purchase information, such as what you bought, how you paid and whether or not you took advantage of a discount
• Your likes and dislikes, such as what you drink, what you eat, whether or not you take advantage of special offers and whether or not you like what we post on our website and our social media pages
• Information about family events and special occasions, such as the dates of birthdays, weddings and anniversaries
• Information about your visits to our venue
• Information about your use of our services and whether or not you participate in our promotions, such as our Wi-Fi service or email newsletters.
• Information about how you respond to our marketing and advertising campaigns, such as whether or not you read our marketing messages, see our adverts on social media or take up any of our special offers
If we get our profiling right, you will enjoy our products, services and brands more and more as we make improvements to them based on what we learn about you. And if you have signed up to receive direct marketing, you will get the special offers that we think will most appeal to you.
If you don’t want us to use your personal data this purpose, you can let us know using the contact details at the end of this notice.
9. When you use a gift card
When you buy a gift card, we will use the information your provide to personalise, activate and send the gift card to you or the person you bought it for.
When you redeem your gift card number during payment, we will use information about your visit, purchases and use of our services to update your gift card balance.
10. When you submit queries, compliments or complaints
We will use the information you provide to deal with your enquiry and keep you informed about its progress. If you compliment a person or a team for their service, we will pass your compliment on to them and their manager, so that their achievement can be recognised.
Most complaints can't be resolved without discussing the matter with other people, so we may need to share information about your complaint with: the team or their manager. We will only share information with others when it's necessary to do so in order to investigate and resolve your complaint.
11. When we record promotional videos or interviews or take photos
We display signage at our venues to notify visitors whenever these activities are taking place. If you don’t want to be involved, please let a member of staff know on your arrival so that they can ensure your wishes are respected.
12. When we record CCTV images and emergency phone calls
We use CCTV and emergency audio recording technology to help keep our guests and staff safe and to help us investigate any potentially criminal or unsafe incidents which occur.
If we need to carry out an investigation, we will review these recordings to determine if they contain relevant information. If this is the case, the recording may be shared with members of our management team, our own- or third-party insurers, suppliers, contractors, licensing authorities or the police. Recordings may also be used in any insurance claim or other type of legal claim or proceeding that follows.
13. When we record phone calls to our Head Office
We record some of the telephone calls we receive. If we intend to record your call, a recorded message will be played to inform you of this before recording commences. Your options for avoiding the call being recorded will also be explained.
We use suitable recordings anonymously, to train call handlers. We may review a recording if you or we are disputing a matter that the recording deals with.
14. If an accident occurs
If you are unfortunate enough to be involved in an accident on our premises, we will use the information you or others present at the time provide to record the incident in an accident book. We may also use this information to conduct an investigation and to make or defend an insurance or other type of legal claim.
15. If we impose a ban on visiting a venue
If you are banned from our venue, we will use your name, photos and recordings of you and any other personal information that we need to identify you and which we can obtain and use lawfully to enable our staff to record and enforce the ban.
16. If we ask for other people’s personal data
Please refer them to this notice and ask for their permission to share their information first.
We protect the personal data we hold from theft, accidental loss, corruption and other threats that would have a negative impact on our customers. Our protective measures include:
• Not collecting personal data that we don’t really need
• Securely destroying or anonymising personal data when we don’t need it any more
• Only allowing our employees and our suppliers to process the personal data they need to carry out their duties
• Encrypting personal data to render it useless to anyone who is not authorised to access it
• Making sure that staff are trained on how to handle personal data safely and securely and are fully aware of their personal responsibilities
• Binding our suppliers and partners to the same standards and duty of care that we hold ourselves to
• Protecting our websites, networks and IT systems from unauthorised access and from threats such as denial of service attacks, viruses and malware
• Making periodic checks that these safeguards are working well and making improvements to them when we think we can do better
Data protection law provides you with certain rights and as a responsible data controller, we are committed to uphold these.
Detailed information about all of these rights can be found on the ICO website.
Responding to your request
If you notify us that you want to exercise your rights, we will acknowledge your request promptly. if we don't already know who you are, we may need to ask you to provide us with additional information to enable us to verify your identity. The information we would need depends on the nature of your request.
Once we have confirmed your identity, we will validate your request and gather the information we need to be able to respond to it. We will carry out this work as quickly as possible, but it may take up to 30 days to respond in full. If your request is particularly complex, we may ask you for further information to help us respond more quickly, or ask you if there is some information that you want particularly urgently. We may also respond to your request in phases, as relevant information becomes available.
If we cannot satisfy your request within 30 days, we will write to you to tell you why, and when we expect to be able to provide you with a full response.
Some of these rights are subject to conditions. If for any reason we decide that we cannot satisfy your request, we will provide you with our decision and our reasons for reaching it within 30 days.
If you want to discuss how we use your personal data, opt out of profiling, exercise your data protection rights or contact our data protection officer, please do so either via email: email@example.com or write to us at; 12 Croxed Road, London, SE21 8SP.